Recently, some Chinese citizens reported that some individuals made fraudulent use of China Embassy in Malaysia in making call to people. They claimed to have documents or packages of the called ones at the Embassy, or that their bank cards have been misused, or their passports are involved in cases and will soon be cancelled which are all false and inverted information. Then they would demand the called ones to provide Personal Identification  Card and banking account information to them, and induced the called ones to transfer money for various reasons to the scammers.

Nowadays fraudulent methods are equipped with high-tech, scammers can use certain technology to simulate the phone numbers of the Embassy, more deceptive and misleading to ordinary people than former fraud crimes. To prevent people in Malaysia from financial losses, the Embassy hereby informs the followings:

1. China Embassy in Malaysia and China public security and judicial authorities would not notify involvement in cases through making phone calls or messaging Apps. The Embassy would not inform individuals via telephone to collect expired documents, parcels and materials of any kind, or request banking account numbers, passwords and other sensitive information. The Embassy would never request money transfers or remittances.

2. If anyone asks for such information, it’s most likely a scam. Be vigilant, remain calm and promptly verify with the Chinese Ministry of Foreign Affairs' global consular protection and service emergency hotline (+86-10-12308) or China Embassy in Malaysia's consular protection and assistance phone (+603-21645301). For document-related issues, please verify through China Embassy in Malaysia's document consultation phone (+603-21645272) (workdays 9:30-11:30, 14:00-16:00) or email us (kl_hz@csm.mfa.gov.cn). Do not call back the number dialed in to avoid being scammed.

3. If unfortunately falling victim to a scam, please report it to the Malaysian police immediately. If funds transferred involved banks within the Chinese Territory, please also report to the corresponding Chinese public security authority in China.

Contact numbers:

Malaysia Police/Emergency Hotline: 999

Chinese Ministry of Foreign Affairs' Global Consular Protection and Emergency Call Centre: +86-10-12308 or +86-10-65612308

Consular Protection and Assistance of China Embassy in Malaysia Phone: 0060-321645301

Chinese Citizen Document Verification of China Embassy in Malaysia Phone: 0060-321645272

Document Consultation of China Embassy in Malaysia Email: kl_hz@csm.mfa.gov.cn

Consular Protection and Assistance of Consulate General of China in Kuching Phone: 0060-82414818

Consular Protection and Assistance of Consulate General of China in Kota Kinabalu Phone: 0060-149857312

Consular Protection and Assistance of Consulate General of China in Penang Phone: 0060-1110592308